Company Policy

NJACCESSORY.COM Terms and Conditions

Policy & Agreement

Payment Methods Accepted

Visa

MasterCard

Discover Network

American Express

PayPal

njaccessory.com Gift Card

Wire Transfer

Pre-paid Company Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)

C.O.D - C.O.D. orders are welcome provided we receive a deposit via credit card. The deposit amount varies between 10% and 50% depending on the value of the order. You will know the deposit amount upon confirmation of the order. The balance must be paid in the form of a certified bank check or money order.

Purchase Orders (We take fax purchase order for certain items subject to review for applicability.)

Address

Njaccessory.com is an e-commerce internet retailer and we do not have a physical store. It's just one of many ways that we reduce cost. However, we do offer a pickup location after the order has been placed and of course a corporate emailing address. ,

Warehouse , Fulfillment Center & Pickup Location – Long island, NY

NJA, Buy Direct & Save

3480B Hampton Road, Oceanside, NY, 11572

Shipping Methods

All stated delivery times are based on the respective carrier's program. Please add an additional 24 to 72 hours to the expected delivery time for order processing. NJACCESSORY.COM does not process or ship orders on weekends or holidays.

UPS 3 Day Express Saver - 3 to 4 business days
UPS 2Day - within 2 business days
UPS Standard Overnight - within 1 business day
NJA Saver (7-10 Business Days) shipping +24-48 hours to process the order.
This shipping method is not available to Hawaii, Alaska or Puerto Rico.
This shipping method is supported by UPS Mail Innovation Services.

Not all warehouses support this shipping method; Orders may be flagged and we will notify users if the item is not eligible.

Not all orders qualify for this shipping method. Determination of eligibility will be made based on order weight and item dimensions.

UPS Ground - 5 to 7 business days
UPS 3Day - 3 business days
Large Item Delivery and White Glove Delivery - 3 to 5 business days
Truck with loading dock* - 3 to 5 business days
Truck without loading dock* - 3 to 5 business days
USPS - 7 to 21 days (Due to APO/FPO box size restrictions, monitors and televisions 19" or larger cannot be shipped via this method.)

* For orders with total weight exceeding 400 lbs.

For HI and AK, PR, GUAM customers, UPS can only ship via 2Day Air, and the shipping time will not be guaranteed. Any selection of a UPS delivery service will automatically default to UPS 2Day. No deliveries will be made on Saturday or Sunday. Exact delivery times to HI, AK and PR cannot be guaranteed.

All orders shipped within NY (New York) will be charged state sales tax. Please note that the sales tax for NY orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

Website Use

You agree to use NJACCESSORY.COM website (the "Website") only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by NJACCESSORY.COM, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of NJACCESSORY.COM. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which NJACCESSORY.COM may suffer) of any such breach.

Cross Ship

NJACCESSORY.COM does not cross-ship. All other items may be cross-shipped if the following criteria are met:

The customer first agrees to purchase the replacement item.

The same make / model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to NJACCESSORY.COM .

Under no circumstance will NJACCESSORY.COM cross-ship merchandise beyond 15 days from the original invoice date.

Gift

NJACCESSORY.COM offers complimentary customer appreciation gifts with the purchase of selected merchandise. On the product page of qualified merchandise, choose your preferred Customer Appreciation Gift via radio button and click the item's Add to Cart button. Both the product and the gift item will be added to your cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a gift to your cart, an intermediary page will be promoted to provide you with a second chance. Gift offers valid only while supplies last.

Combo Special

Combo Specials are offered by NJACCESSORY.COM as a way of purchasing two items together at a discounted price. To take advantage of a listed Combo Special, select the desired Combo Special from the individual item listing and click Add to Cart. Both items will be added to your shopping cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a Combo Special to your cart, an intermediary page will be promoted to provide you with a second chance. Only one of each Combo Special can be purchased per order. Offers valid only while supplies of both items last. If you attempt to purchase multiple units of a Combo Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). NJACCESSORY.COM cannot guarantee the compatibility of combo items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

* Please note that an item advertised as "free" in a combo special may still incur a shipping charge.

Bundle Specials

Bundle Specials are offered to NJACCESSORY.COM shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). NJACCESSORY.COM cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 15 days of the original invoice date. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair / replacement only. Individual items within a bundle may only be returned for repair / replacement if an RMA number is acquired within the standard return period.

Product Tour

The product resources offered in Product Tour are provided courtesy of their respective developers. As such, NJACCESSORY.COM is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer.

These resources are provided on an "as is" basis by NJACCESSORY.COM as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.

Promo Codes

NJACCESSORY.COM will sometimes furnish an alphanumeric code that can be used for promotions on our web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the NJACCESSORY.COM web site or circulated at events and through other means.

Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary "Rush Order" processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements.

Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Mail-in Rebates

For your convenience, NJACCESSORY.COM does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Sales Tax

NJACCESSORY.COM charges the appropriate state and/or local sales tax for any order shipping to NY. NY orders are calculated based upon the total price of the order, including shipping and handling. The taxes imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

New York residents are charged sales tax of 8.875%

If your business is exempt from sales tax, please email the tax exemption form info@njaccessory.com

NJACCESSORY.COM ships items in the condition they were received from the original manufacturer/distributor. NJACCESSORY.COM may conduct product testing before shipping any merchandise.

Software Return Policy

Retail Software may only be returned for refund within 15 days of the invoice date if the packaging is unopened and unhampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting NJACCESSORY.COM Customer Service at info@njaccessory.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. NJACCESSORY.COM is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Physical Damage Policy

Physical damage to any product purchased at NJACCESSORY.COM will effectively void warranty coverage. Improper Installation of products may cause products to fail or not operate properly. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. As a result, NJACCESSORY.COM will return any physically damaged merchandise back to the customer at the customer's expense.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 15 days.

Technical Support

NJACCESSORY.COM does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations; provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at NJACCESSORY.COM .

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. NJACCESSORY.COM does not guarantee same day-shipping. Orders are not processed or shipped on weekends and holidays.

Pre-orders

When you click the Pre-order button in the item description and checkout a Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged for your pre-ordered item until it in stock and ready to ship.

If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date via our website and through standard Order Status emails to your account.

Back-orders

NJACCESSORY.COM does sell backordered merchandise. We will charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your NJACCESSORY.COM login to alert you of the situation.

Order status

NJACCESSORY.COM will keep you informed of your order status via e-mail. All tracking information will be emailed to your NJACCESSORY.COM ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

NJACCESSORY.COM respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. Unless you have opted to receive information, the only e-mails you will receive from NJACCESSORY.COM are updates to any recent orders and/or returns.

Your company information will be shared, however, with by NJACCESSORY.COM and its authorized vendors and suppliers.

Change orders

You may request a change to your order provided the order has not already been charged to your account. Please call 1-888-282-1350 during NJACCESSORY.COM' hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel orders

You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call (Toll Free: 888-282-1350 OR Direct/International: 1-732-917-7310.) during NJACCESSORY.COM' hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 7-10 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Cancellation of Special Order items.

Due to demand for products, some items marked and advertised as a special order or pre-order will be subject to a 15% cancellation fee since when you place an order we have to source that order which takes up time and company resources. The 15% is on the total invoice for the sale.

Returns for Special Order or Pre-order items

There are no returns on special order or pre-order items even if said product is damaged or defective. This is because all products are checked thoroughly before leaving the warehouse and the risk of damage or defect is negligible. As a result, we can only return for exchange or return for credit. Sorry, there are no exceptions.

Resellers & Exporters

We do currently have a reseller/exporters discount program available at this time. NJACCESSORY.COM currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site and over the phone (Toll Free: 888-282-1350 OR Direct/International: 1-732-917-7310.) Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.

Volume discounts

NJACCESSORY.COM offers volume discounts at various quantity levels, depending on the item. Please call (Toll Free: 888-282-1350 OR Direct/International: 1-732-917-7310.) for up to date info.

Product listings

NJACCESSORY.COM will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. NJACCESSORY.COM reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow NJACCESSORY.COM to sign appropriate documents on Customer's behalf to permit NJACCESSORY.COM to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. NJACCESSORY.COM will advise Customer of estimated shipping dates, but NJACCESSORY.COM will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Product Revisions

NJACCESSORY.COM is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, NJACCESSORY.COM puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge.

This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. NJACCESSORY.COM relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, we will not be held responsible for product revision changes.

Product reviews

NJACCESSORY.COM reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied:

Offensive or abusive language.
Prices and availability can change very quickly on the NJACCESSORY.COM website, so please leave such information out of your review.
Hyperlinks / URLs.
References to other stores / resellers.
Comments on products that were either physically damaged or misused.
Replies to existing customer reviews; please do not attempt to initiate discussions here.
Comparisons to competing brands / products of competing brands.
Criticism of NJACCESSORY.COM' service or the service of our operations partners. (UPS, UPS, PayPal, etc.)

References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (overclocking, hacked drivers, tweaking/modding, etc.)

Illegal content
Invasions of personal privacy
Pornography or obscenity
Hate or incitement of violence, threats of harm or safety of a person
Graphic violence or other acts resulting in serious injury or death
Any violations of copyright. Please see our DMCA policy for more information.
Any violation of laws and/or copyrighted musical works.

We may change these policies at any time without notice.

Purchase Agreement

By accepting delivery of any product delivered from NJACCESSORY.COM ("NJACCESSORY.COM"), you ("Customer") agree to be bound by the terms and conditions listed below. You and NJACCESSORY.COM agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and NJACCESSORY.COM. Customer may issue a purchase order for administrative purposes only. Additional or different terms and conditions contained in any such purchase order will be null and void. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from NJACCESSORY.COM.

Satisfaction Guarantee

NJACCESSORY.COM offers our Customers a 15-day satisfaction replacement or refund guarantee on all purchases, except:

7-days refund/replacement guarantee on Retail, OEM and some Open Box items. All other Open Box merchandise has a 15-day warranty period. All refunds will be subjected to a 15% restocking fee to reflect the current market value.

Downloadable software may not be exchanged or returned for a refund after purchase.

DVDs are non-refundable and may be exchanged within 15-days of the invoice date for the same item via a shipping label included with their original delivery.

If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 15 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.

Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.

14 OR 15-DAY TRY OUT PERIOD FOR CELL PHONE PURCHASED WITH CELL PHONE SERVICE PLAN. CUSTOMERS WHO PURCHASE WIRELESS COMMUNICATION EQUIPMENT, SUCH AS CELL PHONES, FROM NJACCESSORY.COM AND WHO PURCHASE A WIRELESS COMMUNICATION SERVICE PLAN FROM A THIRD PARTY THROUGH NJACCESSORY.COM AS PART OF THE SAME ORDER, HAVE AN OPPORTUNITY TO TRY OUT THE SERVICE AND EQUIPMENT TO MAKE SURE THEY ARE SATISFIED. IF ACCORDING TO THE AGREEMENT FOR WIRELESS SERVICE BETWEEN CUSTOMER AND THEIR WIRELESS SERVICE PROVIDER CUSTOMER IS ABLE TO CANCEL THEIR SERVICE (SERVICE CANCELLATION IS ACTUALLY GOVERNED BY THE TERMS OF YOUR AGREEMENT WITH THE WIRELESS SERVICE PROVIDER AND SHOULD BE REVIEWED) WITHIN 14-DAYS (HOWEVER IT MAY INSTEAD BE THIRTY (15) DAYS FOR ACTIVATIONS BY CUSTOMERS WHOSE PRIMARY PLACE OF USE OF THE SERVICE IS WITHIN THE STATE OF NEW JERSEY (I.E. THE CUSTOMER'S SERVICE IS ACTIVATED USING A NEW JERSEY AREA CODE) AND WHO PURCHASE THEIR SERVICE ON OR AFTER DECEMBER 6, 2004) THEN CUSTOMER MAY ALSO RETURN THE WIRELESS COMMUNICATION EQUIPMENT WITHIN SUCH SAME TIME PERIOD (I.E. 14 DAYS OR 15 DAYS AS APPLICABLE) AFTER ACTIVATION, WITH NO EARLY TERMINATION FEE, NO NON-USAGE BASED FEE, NO RESTOCKING FEE AND NO REIMBURSEMENT OF ANY EQUIPMENT DISCOUNT. Please click here for information about how you may return the equipment should such be allowed as set forth above.

To take advantage of NJACCESSORY.COM ' satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of NJACCESSORY.COM ' Return Policy Procedure will result in the loss of NJACCESSORY.COM ' refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Warranties

NJACCESSORY.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY NJACCESSORY.COM ARE NOT MANUFACTURED BY NJACCESSORY.COM . THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). NJACCESSORY.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. NJACCESSORY.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. NJACCESSORY.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

Limitation of Liability

BY USING THE NJACCESSORY.COM ACCOUNT, CUSTOMER EXPRESSLY AGREES THATTHE USE IS AT YOUR SOLE RISK. NJACCESSORY.COM., IS SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE IN ANY CIRCUMSTANCE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR USE OR INABILITY TO USE THE NJACCESSORY.COM WEB SITE. IN NO EVENT WILL COMPANY'S MAXIMUM LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT GIVING RISE TO THE CLAIM. COMPANY SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT COMPANY HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Recordings

NJACCESSORY.COM does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with NJACCESSORY.COM unless Customer has provided clear and conspicuous notice to NJACCESSORY.COM and has received prior written consent from NJACCESSORY.COM.

General Terms and Conditions

Orders

An order is not binding upon NJACCESSORY.COM until accepted by NJACCESSORY.COM. We must receive payment before it will accept an order, except for those accounts on a Net Term basis. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with NJACCESSORY.COM. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest interest rate allowed by law, whichever is less.

Inventory Availability

NJACCESSORY.COM cannot guarantee inventory availability. If the inventory recorded as "in stock" It may or may not be physically in stock or may have to be drop shipped from a distributer center. However, due to ongoing sales, available inventory at the time of purchase may not actually be in the warehouse when the order is recorded, because another order for the same product may have preceded it.

Multiple User

Customer is solely responsible for management of all aspects of the account, including without limitation, ensuring that the Primary User and any authorized additional users is kept up-to-date and account information and account password security are maintained. Customer is personally liable for payment of any orders that are placed or charges incurred as a result of use of Customer account. NJACCESSORY.COM assumes no responsibility for unauthorized purchases which may be made using the Company's credit card or net term account.

Fraud Prevention

NJACCESSORY.COM can only ship to location that were submitted with your initial application and confirmed. For fraud prevention purposes, if your billing address and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternative address in that bank's memo field. Please make sure your credit card issuer bank's phone number is correctly listed in your NJACCESSORY.COM account information. To prevent delays in processing the Primary Account Contact should keep the shipping address list up to date.

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your NJACCESSORY.COM invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to NJACCESSORY.COM.

Risk of Loss

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transactions between NJACCESSORY.COM and Customer shall be governed by the laws of the State of New Jersey, without regard to its conflict of laws rules. Specifically, the validity, interpretation and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Except for claims for injunctive relief by either party, Customer and NJACCESSORY.COM agree that any dispute or controversy arising out of, in relation to, or in connection with this agreement or Customer's use of the NJACCESSORY.COM Website shall be finally settled by binding arbitration in New Jersey.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable New Jersey law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with NJACCESSORY.COM' invoice regarding the products ordered by Customer, are the complete and exclusive agreement between NJACCESSORY.COM and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between NJACCESSORY.COM and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

V4.04: 5-1-14

NJACCESSORY.COM Return Guidelines

All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department Toll Free: 888-282-1350 OR Direct/International: 1-732-917-7310. Please save all packaging and accessories for any item that is returned to NJACCESSORY.COM. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for NJACCESSORY.COM to process your RMA. An item returned for a replacement may be repaired or replaced at NJACCESSORY.COM's discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through NJACCESSORY.COM are subject to our Policy and Agreement. Physically damaged items cannot be returned.

General Policy

These are NJACCESSORY.COM.com's ("NJACCESSORY.COM", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from the NJACCESSORY.COM.com website.

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting NJACCESSORY.COM Customer Service Toll Free: 888-282-1350 OR Direct/International: 1-732-917-7310.

Any return for a refund may be subject to a 15% restocking fee.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

Any product not purchased from NJACCESSORY.COM.com

Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

Any product from which the UPC code has been removed from its packaging

Any product that exhibits physical damage

Any product for which you have submitted a mail-in rebate

Mail-In Rebate Policy

Any product offering a mail-in rebate is not returnable to NJACCESSORY.COM once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Combo Specials

Combo Specials include two items that must be purchased together in order to receive a discount. Combo items may be returned for replacement within their applicable NJACCESSORY.COM Return Policy Period. If a Combo item is returned for a refund, the Combo Discount will be voided, and the discount amount will be deducted from the amount of the refund. (For example, if your combo discount was $5, and you return one of the combo items for a refund, the $5 will be deducted from your RMA refund amount.)

Manufacturer Promotional Items and NJACCESSORY.COM Gifts

Manufacturers may offer free promotional items with their products. For example, a video card may come with a free game or a Blu-ray player may come with a free Blu-ray disc. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.

NJACCESSORY.COM may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.

Out-of-Stock (Back-Order) Items

If NJACCESSORY.COM no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) NJACCESSORY.COM can send you a comparable replacement item, or 2) NJACCESSORY.COM can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 15 days of the original invoice date, a full refund will be issued.

Quantity Purchases

While NJACCESSORY.COM is more than happy to fill your order for a quantity of ten (3) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

NJACCESSORY.COM Return Policies

Standard 15-Day Return Policy
Limited Replacement Only 15-Day Return Policy
Final Sales Return Policy
Consumable Item Standard 15-Day Return Policy
Software 15-Day Return Policy
Downloadable Software Return Policy
Computer Standard Return Policy
Television Standard 15-Day Return Policy
Open Box Limited Refund Only 15-Day Return Policy
Bulk Item Return Policy
Unlocked Cell Phone Return Policy
Monitor Standard 15-Day Return Policy
Monitor Limited Replacement Only 15-Day Return Policy
Manufacturers' Warranties
Bulk Item Return Policy
Limited Refund Only 15-Day Return Policy
Educational Software Replacement Only Return Policy
DVD/CD Music and Movies 15-Day Return Policy
Furniture Refund-Only Return Policy
Major Appliance Return Policy
Networking Extended Return Policy
Computer Cables and Accessories Extended Return Policy
VGA Special Return Policy
Headphones Return Policy
Wireless Case and Cover Return Policy
Software Licenses Replacement Policy
MFR Service Plan Limited Refund Only - Return Policy
Point of Sale Standard Return Policy
Recertified Limited Replacement Only Return Policy

Standard 15-Day Return Policy

Return for refund within: 15 days
Return for replacement within: 15 days
Restocking Fee: Yes

This is our Standard 15-Day Return Policy. Items covered by this policy (those products for which NJACCESSORY.COM states "This item may be returned for a replacement or refund within 15 days only") must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

Limited Replacement Only 15-Day Return Policy

Return for refund within: non-refundable
Return for replacement within: 15 days

Products that state "This item is covered by NJACCESSORY.COM.com's Replacement Only 15-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original is no longer available. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS

No Refunds
No Exchanges
No Replacements
No Returns

This is our Final Sales Return Policy. This policy controls over any conflicting refund and replacement terms described in our Policy & Agreement and Return Policy. Please contact the manufacturer for any concerns.

Processor Limited Replacement Only 15-Day Return Policy

Return for refund within: non-refundable
Return for replacement within: 15 days

Products that state "This item is covered by NJACCESSORY.COM.com's Replacement Only 15-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Any CPU that is physically damaged

Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

Memory (modules, flash) Standard 15-Day Return Policy

Return for refund within: 15 days

Return for replacement within: 15 days

Restocking Fee: Yes

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Any memory exhibiting physical damage

Modules that are missing the manufacturer label containing model number and part number

Modules that are missing the manufacturer warranty label

Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed

"Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set

USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

Consumable Item Standard 15-Day Return Policy

Return for refund within: 15 days

Return for replacement within: 15 days

Restocking Fee: Yes

Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. The following conditions are not acceptable for return, and will result in the merchandise you have returned to NJACCESSORY.COM being returned to you:

Consumable items that have been opened

Consumable items lacking the original packaging

Software 15-Day Return Policy

Return Retail Software for refund within: 15 days (must be unopened)

Return OEM Software for refund within: 15 days (must be unopened)

Return Defective (Retail or OEM) Software for replacement within: 15 days

Products that state "This item is covered by NJACCESSORY.COM.com's Replacement Only 15-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to NJACCESSORY.COM being returned to you:

Software items that have been opened (if requesting a refund)

Software items lacking the original packaging

Downloadable Software Replacement Policy

Return for refund within: non-refundable

Return for replacement within: non-replaceable

All sales of Applications are final. We do not accept returns of downloadable software. Software may require you to use a computer or other device meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets Software system requirements prior to purchase. Generally, Software system requirements are available on or from product detail pages. Once you have purchased a downloadable product, we encourage you to download it, if applicable, and to access it promptly to ensure that you have received it. You are responsible for downloading and confirming your ability to access software within thirty (15) days after purchase and bear all risk of loss thereafter, including any loss due to a computer or hard drive crash. We will usually continue to make purchased software available in the NJACCESSORY.COM Order History Page for additional activations or copies even after this thirty (15) day period, but we may, from time to time, remove without notice because of the Software provider's licensing restrictions or for other reasons. NJACCESSORY.COM will not be liable to you if any Software is removed from the NJACCESSORY.COM Order History Page or otherwise becomes unavailable for additional activation or copies. If you are unable to successfully download or access an Application after having reviewed our online help resources, please contact NJACCESSORY.COM customer service.

Computer Standard Return Policy

Return for refund within: 15 days

Return for replacement within: 15 days (defective only)

This is our Computer Return Policy. Items covered by this policy (those products for which NJACCESSORY.COM states "This item may be returned for a replacement or refund within 15 days only") must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

A new, unopened desktop PC, notebook, or tablet PC can be returned within 15 days of the invoice date for a full refund. No restocking fee will be charged. However, customer will be responsible for the return shipping cost unless the return is due to a NJACCESSORY.COM error.

An opened desktop PC, notebook or tablet PC that is free from defects in materials or workmanship can be returned (in new condition with original product packaging) within 15 days of the invoice date for a refund, subject to a restocking fee of up to 25% of the purchase price and related shipping expenses, all at NJACCESSORY.COM's sole discretion .

The following conditions do not qualify for return:

Any defective desktop PC, notebook or tablet PC returned after the 15-day return period;

Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use;

Any desktop PC, notebook or tablet PC that is missing any accessories or original product packaging including, but not limited to, AC adapter, battery, manuals, and UPC code.

An opened and used Desktop PC/Notebook/Tablet PC that is defective can only be exchanged for the same item within 15 days of the invoice date. For defective item returns after the 15 day return period, please contact the manufacturer directly.

A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at NJACCESSORY.COM's sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department.

Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to NJACCESSORY.COM to be authorized.

For computers that have had an additional operating system(s) installed, we will provide you a refund or exchange as noted in the above policy as long as the original operating system is not corrupted or removed.

You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

Television Standard 15-Day Return Policy

Return for refund within: 15 days

Return for replacement within: 15 days

Restocking Fee: Yes

This is our Standard 15-Day Return Policy. All television sets sold on NJACCESSORY.COM/NJACCESSORY.COM.Business are covered by this policy (unless stated otherwise) and must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA. NJACCESSORY.COM will be responsible for the cost of return shipping; please contact NJACCESSORY.COM's customer service department to obtain an RMA number and instructions regarding how to ship the product back to NJACCESSORY.COM.

This policy includes (but is not limited to) CRT TVs, DLP TVs, Home Theater Projectors, LCD TVs, and Plasma TVs.

Please note that due to the fragile nature of the projectors (Business or Home Theatre), we cannot any accept returns outside the 21 days return policy. All projectors returns request will be subject to 25% restocking fee.

NOTE: For televisions above 37 inches: An adult (age 18 or older) is required to sign the shipping courier's release form to complete delivery. It is highly recommended that you inspect the product upon delivery for visible damage. Large item shipments require that shipping damage is reported within 48 HOURSof the product'sdelivery. Any damage reported more than 48 HOURS after the product delivery will not be accepted by NJACCESSORY.COM. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any. If you need to return a product that was shipped via Large Item Delivery, please contact NJACCESSORY.COM's customer service department to obtain instructions on how to return the product.

Any television that is returned under this policy must be in new condition, in its original packaging with UPC bar code intact and with all original accessories and manuals. If the television is missing the serial number or UPC bar code, the return will NOT be accepted by NJACCESSORY.COM. Any television returned under this policy that is found to be damaged due to the customer's neglect, abuse or misuse will NOT be accepted.

Open Box Limited Refund Only 15 Day Return Policy

Return for refund within: 15 days

Return for replacement within: non-replaceable

Products that state "This item is covered by NJACCESSORY.COM.com's Refund Only 15-Day Return Policy", or items labeled as "Non-Replaceable" (or similar labeling) must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

This is our Detailed Open Box Item Return Policy. NJACCESSORY.COM and/or NJACCESSORY.COM.Business often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 15 days of the applicable invoice date. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA. NJACCESSORY.COM cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or NJACCESSORY.COM) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 15-day satisfaction guarantee.

If you purchase an Open-Box product you will receive an OEM or BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open-Box products, even if the missing accessory is required for the item to function properly.

Bulk Item Return Policy

Return for refund within: non-refundable unless shipment is refused

Return for replacement within: non-replaceable

This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Air Conditioners, Televisions larger than 37 inches, Home Entertainment Systems and Refrigerators) cannot be returned to NJACCESSORY.COM Business for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to NJACCESSORY.COM Business and you will be refunded the full amount, including applicable shipping costs and tax.

If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to NJACCESSORY.COM Business' Policy and Agreement, understanding that you cannot return the television to NJACCESSORY.COM Business and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Any LCD screen that has less than 8 dead pixels

Any item that is damaged due to neglect, abuse or misuse

Any item that is not in its original packaging with all accessories and manuals

VGA Standard 15-Day Return Policy

Return for refund within: 15 days

Return for replacement within: 15 days

This is our Standard 15-Day Return Policy. Items covered by this policy (those products for which NJACCESSORY.COM and/or NJACCESSORY.COM.Business states "This item may be returned for a replacement or refund within 15 days only") must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to NJACCESSORY.COM being returned to you:

Cards exhibiting physical damage

Cards that are missing the manufacturer label containing model number, part number or serial number

Cards that are missing the manufacturer warranty label

Cards returned without all included accessories, bonus games, and documentation

VGA Limited Replacement Only 15-Day Return Policy

Return for refund within: non-refundable

Return for replacement within: 15 days

Products that state "This item is covered by NJACCESSORY.COM.com's* Replacement Only 15-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

* And/or NJACCESSORY.COM.com

The following conditions are not acceptable for return, and will result in the merchandise you have returned to NJACCESSORY.COM being returned to you:

Cards exhibiting physical damage

Cards that are missing the manufacturer label containing model number, part number or serial number

Cards that are missing the manufacturer warranty label

Cards returned without all included accessories, bonus games, and documentation

Unlocked Cell Phone Return Policy

Return for refund within: 15 days (must be unopened, brand new condition)

Return for replacement within: 15 days

Restocking Fee: Yes

Products that state "This item is covered by NJACCESSORY.COM.com's* Unlocked Cell Phone Return Policy", items covered by this policy (those products for which NJACCESSORY.COM states "This item may be returned for a refund within 15 days or replacement within 15 days only") must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

* And/or NJACCESSORY.COM.com

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:

Any phone that is free from defects in materials or workmanship

Any phone that is damaged due to misuse, abuse or neglect

Any phone that is returned without the original packaging and all accessories

If you have any questions regarding an No-Contract Mobile Phone RMA, or manufacturer warranty information, please contact our Customer Service Department.

Monitor Standard 15-Day Return Policy

Return for refund within: 15 days

Return for replacement within: 15 days

Restocking Fee: yes

This is our Standard 15-Day Return Policy. Items covered by this policy (those products for which NJACCESSORY.COM and/or NJACCESSORY.COM.com states "This item may be returned for a replacement or refund within 15 days only") must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Any monitor that has been found to be damaged due to physical abuse or misuse.

Unlocked Cell Phone Return Policy - 15-Day

Return for refund within: 15 days (must be unopened, brand new condition)

Return for replacement within: 15 days

Restocking Fee: Yes

Products that state "This item is covered by NJACCESSORY.COM.com's Unlocked Cell Phone Return Policy", items covered by this policy (those products for which NJACCESSORY.COM states "This item may be returned for a refund within 15 days or replacement within 15 days only") must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:

Any phone that is free from defects in materials or workmanship

Any phone that is damaged due to misuse, abuse or neglect

Any phone that is returned without the original packaging and all accessories

If you have any questions regarding an No-Contract Mobile Phone RMA, or manufacturer warranty information, please contact our Customer Service Department.

Monitor Limited Replacement Only 15-Day Return Policy

Return for refund within: non-refundable

Return for replacement within: 15 days

* And/or NJACCESSORY.COM.com

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Any monitor that has been found to be damaged due to physical abuse or misuse.

Memory Limited Replacement Only 15-Day Return Policy

Return for refund within: non-refundable

Return for replacement within: 15 days

Products that state "This item is covered by NJACCESSORY.COM.com's Replacement Only 15-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Any memory exhibiting physical damage

Modules that are missing the manufacturer label containing model number and part number

Modules that are missing the manufacturer warranty label

Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed

"Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set

USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

Manufacturer's Warranties

Return for refund within: non-refundable

Return for replacement within: non-replaceable

NJACCESSORY.COM.com does not offer any express warranties. However, many of the products available through NJACCESSORY.COM.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click Contact Manufacturers to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Bulk Item Return Policy

Return for refund within: non-refundable

Return for replacement within: non-replaceable

This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Home Entertainment Systems and Televisions) cannot be returned to NJACCESSORY.COM.com* for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to NJACCESSORY.COM.com and you will be refunded the full amount, including applicable shipping costs and tax.

* And/or NJACCESSORY.COM.com

If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to NJACCESSORY.COM.com's Policy and Agreement, understanding that you cannot return the item to NJACCESSORY.COM.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

Limited Refund Only 15-Day Return Policy

Return for refund within: 15 days

Return for replacement within: non-replaceable

Products that state "This item is covered by NJACCESSORY.COM's Non-Replaceable 15-Day Return Policy", or items labeled as "Non-Replaceable" (or similar labeling) must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

Educational Software Replacement Only Return Policy

Return Educational Software for refund within: Non Refundable

Return Educational Software for replacement within: 15 days (only if media is defective)

Academic Edition software is non-refundable. It may only be returned to NJACCESSORY.COM and/or NJACCESSORY.COM.com for a replacement only if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason.

In the case of a damaged disk or otherwise nonfunctional software, a normal NJACCESSORY.COM RMA must be obtained, and the disk returned to NJACCESSORY.COM. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you.

Academic Edition software is non-refundable. It may only be returned to NJACCESSORY.COM if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason. In the case of a damaged disk or otherwise nonfunctional software, a normal NJACCESSORY.COM RMA must be obtained, and the disk returned to NJACCESSORY.COM. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you.

DVD/CD Music and Movies 15-Day Return Policy

Return for refund within: non-refundable

Return for replacement within: non-replaceable

Products that state "This item is covered by NJACCESSORY.COM.com's* Replacement Only 15-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund only if unopened. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

* And/or NJACCESSORY.COM.com

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

CD/DVD items that have been opened

Furniture Refund-Only Return Policy

Return for refund within: non-replaceable

Return for replacement within: non-replaceable

This is our Furniture Refund-Only Policy. Items covered by this policy (those products for which NJACCESSORY.COM and/or NJACCESSORY.COM.com states "This item may be returned for a refund within 15 days only") must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your cost:

Any furniture item that has been assembled (if product arrives unassembled)

Furniture displaying clear signs of use

NJACCESSORY.COM Customer Service is available to assist you with all return requests. However, for certain products, you may be advised to return the product directly to the Supplier and not to NJACCESSORY.COM. In such cases, NJACCESSORY.COM Customer Service will work with you to accomplish the return."

Any furniture that is returned non-defective or with visible signs of use to NJACCESSORY.COM, will be refunded less any shipping charges and a restocking fee of 15%. In the event that you do receive a product that is defective, you will still be responsible for any return shipping costs.

You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the product is what you need before placing your order. By confirming your order, you indicate your agreement to this policy.

Major Appliance Return Policy

Return for refund within: Product must be refused at time of delivery. For Major Appliances, remove packaging, inspect product and call 1-888-282-1350 if product is unacceptably damaged.

Return for replacement: If product is covered by manufacturer's end user warranty, please contact manufacturer for warranty coverage.

Major Appliances sold by NJACCESSORY.COM and/or NJACCESSORY.COM.com (including but not limited to full size Refrigerators, Washers, Dryers, Dishwashers and Stoves) cannot be returned to NJACCESSORY.COM.com for refund or replacement service once the product has been received and the delivery receipt has been signed by the customer. Therefore, you are urged to carefully examine the product before signing for the package. Should you observe any damage to the actual product, immediately call 1-888-282-1350. You must call the number before signing for the product and while the shipping courier is still on the premises. Defective products may be covered by the product manufacturer's warranty.

If you determine upon inspection that the condition of the product is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to NJACCESSORY.COM.com's Policy and Agreement for Major Appliances, understanding that you cannot return the appliance to NJACCESSORY.COM.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Any item that has minor dings or scratches in portions not visible when installed

Any item that is damaged due to neglect, abuse or misuse

Networking Extended Return Policy

Return for refund within: 60 days

Return for replacement within: 90 days

This is our Networking Extended Return Policy. Items covered by this policy (those products for which NJACCESSORY.COM and/or NJACCESSORY.COM.com states "This item may be returned for a replacement or refund within 60 days only") must be returned to NJACCESSORY.COM within 60 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

Computer Cables and Accessories Extended Return Policy

Return for refund within: 45 days

Return for replacement within: One Year

Restocking Fee: No

This is our Extended Return Policy. Items covered by this policy (those products for which NJACCESSORY.COM and/or NJACCESSORY.COM.com states "This item may be returned for refund within 45 days only") must be returned to NJACCESSORY.COM within 45 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item after 45 days of the invoice date for one year. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

VGA Special Return Policy

Return for refund within: 15 days (must be unopened) from the invoice date

Replacement for defective: will require pre-authorization with proof from manufacture for NJACCESSORY.COM RMA replacement to be authorized within 15 days from the invoice date. For support on this product, please contact NVIDIA at 1-847-550-1954

This is our Special 15-Day Return Policy. Items covered by this policy (those products for which NJACCESSORY.COM and/or NJACCESSORY.COM.com states "This item may be returned for a replacement or refund within 15 days only") must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to NJACCESSORY.COM being returned to you:

Cards exhibiting physical damage

Cards that are missing the manufacturer label containing model number, part number or serial number

Cards that are missing the manufacturer warranty label

Cards returned without all included accessories, bonus games, and documentation

Headphones Return Policy

Return for refund within: 15 days

Return for replacement within: 15 days

Restocking fee: none

Products that state "This item is covered by NJACCESSORY.COM.com's* Headphones Return Policy" (or similar labeling) must be returned (with all accessories and packaging) to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product (and all accessories and original retail packaging) by NJACCESSORY.COM, and not the mere issuance of an RMA.

* And/or NJACCESSORY.COM.com

The following conditions are not acceptable for return, and will result in the merchandise you have returned to NJACCESSORY.COM being returned to you:

Any headphone that has been found to be damaged due to physical abuse or misuse

Missing original retail packaging or accessories

In the event there is any conflict between this Headphones Return Policy and any other NJACCESSORY.COM return policy, this Headphones Return Policy will control but only to the extent of such conflict and only as applied to headphones.

Educational Software Replacement Only Return Policy

Return Educational Software for refund within: Non Refundable

Return Educational Software for replacement within: 15 days (only if media is defective)

Wireless Case and Cover Return Policy

Return for refund within: 45 days

Return for replacement within: 45 days

Restocking fee: none

Effective date of policy: October 9, 2012

A wireless case or cover product that states on its product page: "This item is covered by NJACCESSORY.COM.com's* Wireless Case and Cover Return Policy" (or similar wording) must be returned (with all accessories and packaging) to NJACCESSORY.COM within 45 days of the invoice date in order of this policy to apply. "Return" constitutes receipt of the product (and all accessories and original retail packaging) by NJACCESSORY.COM and not the mere issuance of an RMA.

* And/or NJACCESSORY.COM.com

The following conditions are not acceptable for return, and will result in the merchandise you have returned to NJACCESSORY.COM being sent back to you.

any case or cover that is found to have been damaged due to physical abuse or misuse

missing original retail packaging or accessories

In the event there is any conflict between this Wireless Case and Cover Return Policy and any other NJACCESSORY.COM return policy, this Wireless Case and Cover Return Policy shall control but only to the extent of such conflict and only as applied to cases and covers. This policy does not apply to non-wireless cases or covers.

Support Service Return Policy

Return for refund within: 15 days

Return for replacement within: non-replaceable

Products that state "This item is covered by NJACCESSORY.COM.com's Non-Replaceable 15-Day Return Policy", or items labeled as "Non-Replaceable" (or similar labeling) must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

The same conditions apply to NJACCESSORY.COM.com.

Point of Sale Standard Return Policy

Unless noted below or in the product description, most products can be returned directly to NJACCESSORY.COM.com within 15 days from the date of invoice if all of the following requirements are met.

The same conditions apply to NJACCESSORY.COM.com.

Maintain all of the original packaging in the event you need to return a product, including the retail box, manuals, cables, and all other items originally included with the product. Do not write or place stickers on the original manufacturer's packaging.

Return for refund within: 15 days (must maintain original packaging)

Return for replacement within: 15 days

This is our Point of Sale Return Policy. Items covered by this policy (those products for which NJACCESSORY.COM states "This item may be returned for a replacement or refund within 15 days only") must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

The following applies for returns or exchanges:

A new, unopened product can be returned within 15 days of the invoice date for a full refund. No restocking fee will be charged. However, customer will be responsible for the return shipping cost unless the return is due to a NJACCESSORY.COM error.

An opened product that is free from defects in materials or workmanship can be returned (in new condition with original product packaging) within 15 days of the invoice date for a refund, subject to a restocking fee of up to 25% of the purchase price and related shipping expenses, all at NJACCESSORY.COM's sole discretion.

The product, including the shipment box, packaging and all accessories, must be in original condition. Avoid making any markings or writing on the box.

Some items are non-returnable, including software, custom labels and opened supplies (including without limitation labels, ribbons, receipt paper, receipt ribbons, printheads, card stock, RFID tags).

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Any product that has been found to be damaged due to physical abuse or misuse

Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

Any product that exhibits physical damage

Any product for which you have submitted a mail-in rebate

Any special order product

Any product that is returned with markings or writing made by customer on the original box

POS Systems Return Policies:

All Complete Retail Systems may be returned within 15 days of the date of invoice. A restocking fee will be applied to all returns on a per unit basis. For all systems, the customer is responsible for shipping costs associated with sending the systems back to NJACCESSORY.COM.com. Any products that are not in "Like New" and re-saleable condition will be charged a restocking fee of up to 25% based on the condition of the equipment, all at NJACCESSORY.COM's sole discretion. Items sold as part of a system, Bundle or Kit may be returned individually for replacement within the applicable NJACCESSORY.COM.com Return Policy Period for that individual item.

DOA Policy

If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online RMA request form. Most products (excluding software and consumables) can be returned if DOA within 15 days of invoice. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items.

Recertified Limited Replacement Only Return Policy

Return for refund within: non-refundable

Return for replacement within: 15 days

Products that state "This item is covered by NJACCESSORY.COM.com's Replacement Only Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

The same conditions apply to NJACCESSORY.COM.com.

Digital Deliver Gift Card/Credit Return Policy

Return for refund within: non-refundable

Return for replacement within: non-replaceable

All sales of Digital E-Gift Card/Credit are final. We do not accept returns of Digital E-Gift Card/Credit. Once you have purchased a Digital E-Gift Card/Credit, we encourage you to save the email. NJACCESSORY.COM will not be liable to you for any stolen or misplaced codes. Codes are usually delivered in minutes or, at most, within 48 hours depending on additional order validation required by NJACCESSORY.COM or your Credit Card company. If you are unable to successfully receive your code, please contact NJACCESSORY.COM customer service.

FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS

No Refunds

No Exchanges

No Replacements

No Returns

Limited "Refund Only" Return Policy

Return for refund within: 15 days (only if unopened)

Return for replacement within: non-replaceable

Restocking Fee: Yes, up to 15%

This LIMITED "REFUND ONLY" Return Policy applies only to Products with labeling that states "This item is covered by NJACCESSORY.COM.com's Limited Refund Only Return Policy" (or similar labeling). Products must be in UNOPENED CONDITION, and returns must be received by NJACCESSORY.COM within 15 days of the invoice date or this policy will not apply. Mere issuance of an RMA by NJACCESSORY.COM does not qualify as a "Return." The unopened product must actually be received by NJACCESSORY.COM before the deadline stated above.

The following will NOT qualify for return under this policy, and will result in the merchandise being returned to you:

Items that have been opened

Items lacking the original packaging

"DOA" (Dead-on-Arrival) Products

If a product arrives and is completely non-functional (DOA or Dead-On-Arrival), contact us immediately or fill out the online RMA request form. Most DOA products (excluding software and consumables) can be returned for refund within thirty (15) days of invoice. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are given only in the case of non-functional products.

NO PRODUCT REPLACEMENTS WILL BE MADE.

Customer is responsible to pay shipping costs on all returned items.

Return for refund within: 15 days (must be unopened, brand new condition)

Return for replacement within: 15 days

Restocking Fee: Yes

Products that state "This item is covered by NJACCESSORY.COM.com's Prepaid Cell Phone Return Policy", items covered by this policy (those products for which NJACCESSORY.COM states "This item may be returned for a refund within 15 days or replacement within 15 days only") must be returned to NJACCESSORY.COM within 15 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by NJACCESSORY.COM, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:

Any phone that is free from defects in materials or workmanship

Any phone that is damaged due to misuse, abuse or neglect

Any phone that is returned without the original packaging and all accessories

If you have any questions regarding an No-Contract Mobile Phone RMA, or manufacturer warranty information, please contact our Customer Service Department.

*** International Order Return Policy ***

Software Licenses Replacement Policy

Return for refund within: non-refundable

Return for replacement within: non-replaceable

All sales of software licenses are final. We do not accept returns of software licenses. Software may require you to use a computer or other device meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets software system requirements prior to purchase. Generally, software system requirements are available on or from product detail pages. Software licenses are usually delivered within 48 hours depending on additional order validation required by NJACCESSORY.COM or your credit card company.

Warranties

All products are covered by a one year parts and 90 day labor warranty, unless otherwise stated on the product page. In some cases where the manufacturer warranty does not apply, products are covered by NJACCESSORY.COM or a 3rd party warranty may be purchased for an additional cost. NJACCESSORY.com carries both US and Import Market products which are not covered by the original manufacturer's warranty. On Imported Items, NJACCESSORY.COM will provide Limited warranty service on the products. Products for repair must be accompanied by the receipt or bill of sale.

International Orders

International orders undergo much more careful and strict processing, as well as payment verification. All orders are accepted after properly examined, so evidently, you can expect a longer waiting period for your product to arrive. Shipping costs may differ for packages shipped internationally. NJACCESSORY.COM is not responsible for duties or tariffs placed on international shipments. Please contact your local border and customs agencies for more information on these charges. We will contact you with the exact shipping costs after your order is verified.

Typographical Errors:

In the event a product is listed at an incorrect price, incorrect picture or with incorrect information due to typographical error or error in pricing, picture or product information received from our suppliers, NJACCESSORY.COM shall have the right to refuse or cancel any orders placed for those products. NJACCESSORY.COM reserves the right to modify this policy at any time.

NJACCESSORY.COM Terms and Conditions

Policy & Agreement

Payment Methods Accepted

Address

Shipping Methods

Website Use

Cross Ship

Gift

Combo Special

Bundle Specials

Product Tour

Promo Codes

Mail-in Rebates

Sales Tax

Software Return Policy

Physical Damage Policy

Restocking Fee

Technical Support

Processing Time

Pre-orders

Back-orders

Order status

Security

Privacy

Change orders

Cancel orders

Cancellation of Special Order items.

Returns for Special Order or Pre-order items

Resellers & Exporters

Volume discounts

Product listings

Product Revisions

Product reviews

Purchase Agreement

Satisfaction Guarantee

Warranties

Limitation of Liability

Recordings

General Terms and Conditions

Orders

Inventory Availability

Multiple User

Fraud Prevention

Shipping Charges

Risk of Loss

Governing Law and Jurisdiction

Severability

Waiver

Entire Agreement

General Policy

Mail-In Rebate Policy

Combo Specials

Manufacturer Promotional Items and NJACCESSORY.COM Gifts

Out-of-Stock (Back-Order) Items

Quantity Purchases

NJACCESSORY.COM Return Policies

Standard 15-Day Return Policy

Limited Replacement Only 15-Day Return Policy

Processor Limited Replacement Only 15-Day Return Policy

NJACCESSORY.COM reserves the right to modify this policy at any time.

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